Help Center

Message us on LINE: @vesselgolf.th. You can also send us a message from our contact page.

If your question is about an order, please include your order number.

Message us on LINE @vesselgolf.th with the product name and colour, and our team will check for you.

Enter your email address in the "Join the Driven" sign-up at the bottom of any page and select Subscribe. You will get early access to new collections and exclusive offers.

Yes. You can find VESSEL in person in Bangkok:

• Bangkok showroom: 1023 Phattanakarn Road, Suanluang, Bangkok 10250
• Flagship store: Groove and Grit, Supalai Icon Sathorn, 63 S Sathon Rd, Bangkok 10120

Please message us on LINE @vesselgolf.th to plan your visit. You can also collect an online order from the showroom for free: choose "Pick up at showroom" at checkout.

VESSEL is also sold by authorized retailers in Thailand. To check a retailer, message us on LINE.

Here are the steps to set up your combination lock:

1. Align all the numbers in the middle column to "000" (with the arrow pointing down), then pull the top of the lock to open it.
2. Rotate the top of the lock 180 degrees, then push it down. Now, set your desired three-digit code.
3. Once the code is set, pull up on the top of the lock and rotate it 180 degrees back to its original position.
4. Your new code is now set. You can lock and unlock the lock using this code.

Click HERE to watch a step-by-step guide on removing and installing the ball pocket panel.

If you have any questions, feel free to message our team on LINE @vesselgolf.th.

We deliver within Thailand only. Delivery costs:

• Orders under ฿2,000: ฿80
• Orders from ฿2,000 to ฿4,999: ฿150
• Orders of ฿5,000 or more: free

You can also collect your order for free from our Bangkok showroom. Choose "Pick up at showroom" at checkout. See our shipping policy for details.

Bangkok orders are usually delivered the same day. Most orders to the rest of Thailand arrive within 2 to 4 days.

Personalized items may need up to 2 weeks for production before they are sent.

No. We deliver within Thailand only.

First, please check around your delivery address, including with your building's reception or security desk. If you still cannot find it, message us on LINE @vesselgolf.th with your order number and our team will help.

Message us on LINE @vesselgolf.th as soon as possible with your order number and the new address. We will do our best to help.

Bangkok orders are usually delivered the same day, and most orders to the rest of Thailand arrive within 2 to 4 days. To check on your order, message us on LINE @vesselgolf.th with your order number.

Message us on LINE @vesselgolf.th as soon as possible and we will do our best to help. Please include your order number.

Personalized items are final sale.

Message us on LINE @vesselgolf.th with the product name and colour, and our team will let you know what is possible.

Personalized items may take up to 2 weeks for production. Please note that personalized items are final sale.

All payment options are shown at checkout. Questions? Message us on LINE @vesselgolf.th.

Message us on LINE @vesselgolf.th as soon as possible with your order number and the code, and our team will look into it.

You have 30 days from the date you receive your order to request a return. To be eligible, the item must be:

• In the same condition you received it, unused and undamaged
• In its original box and packaging, with all tags and included accessories
• Accompanied by proof of purchase, such as your order number or receipt

Approved refunds are issued to the original payment method in Thai baht. We refund the price of the item. Original shipping charges are not refunded.

Items we cannot accept:

• Custom and personalized items, including any product with embroidery, printing or bespoke colours
• Gift cards
• Sale and clearance items, which are final sale
• Items missing parts that were included with them, such as rain hoods, straps, cart strap sleeves or towel rings
• Promotional gifts, which must be returned together with the item they came with

Return shipping: use our prepaid return label and we deduct a flat fee from your refund (accessories 100 THB, golf bags and soft travel cases 500 THB, hard travel cases 700 THB), or send the item back with any courier at your own cost. If you are replacing the item with another VESSEL product, we waive the return label fee.

Damaged, faulty or incorrect items: please check your order as soon as it arrives. If an item is faulty, damaged in transit or not what you ordered, contact us straight away with photos. We cover the return shipping, no label fee applies, and we will repair, replace or refund the item.

Exchanges: return the original for a refund, then place a new order once your return is approved. We waive the return label fee when you replace an item this way.

Read the full Returns & Warranty page.

1. Message us on LINE @vesselgolf.th before you send anything back. Include your order number and, where relevant, photos of the item.
2. We will guide you through the return. If you choose our prepaid return label, a flat fee is deducted from your refund. No fee applies if you are replacing the item with another VESSEL product, or if the item is faulty, damaged in transit or not what you ordered.
3. Send the item to our Bangkok showroom at 1023 Phattanakarn Road, Suanluang, Bangkok 10250. If you use your own courier, we recommend a tracked service.

Items returned without an approved return request cannot be accepted.

Approved refunds are issued to the original payment method in Thai baht. If your refund has not arrived, please check with your bank or card issuer first. If you still cannot see it, message us on LINE @vesselgolf.th with your order number.

Please message us on LINE @vesselgolf.th and tell us where you bought it. Our team will tell you how to return it.

• Top: the Player V has a 6-way or 14-way top. The Player V Pro has a 7-way or 14-way top.
• Top size: Player V 21.6 cm (8.5 in). Player V Pro 25.4 cm (10 in).
• Weight (bag body): Player V 2.99 kg (6.6 lb) with the 6-way top and 3.15 kg (6.95 lb) with the 14-way top. Player V Pro 3.42 kg (7.55 lb) with the 7-way top and 3.52 kg (7.75 lb) with the 14-way top.
• Material: both use tour-grade synthetic leather. The Player V has a smooth matte finish. The Player V Pro has a pebbled finish.
• Golf Club Organizer: the Golf Club Organizer fits the Player V Pro only.
• Upper magnetic pocket: Player V Pro only.
• Cart strap pass-through: both bags. Both also come with a matching cart strap sleeve.

Your Vessel golf bag is more than just a piece of equipment; it's a blend of style, functionality, and premium craftsmanship. Proper care and maintenance can extend its life and keep it looking new. Here’s how to care for your Vessel golf bag to ensure it remains in top condition:

1. Regular Cleaning

Dirt, dust, and grass stains are inevitable on the golf course. To keep your bag clean, wipe it down with a damp cloth after each use. For more stubborn stains, use a mild soap and water solution. Avoid using harsh chemicals or abrasive cleaning agents, as these can damage the material.

2. Store in a Cool, Dry Place

When not in use, store your golf bag in a cool, dry place away from direct sunlight. Excessive heat or prolonged exposure to UV rays can cause the bag's color to fade and may weaken the fabric over time.

3. Lighten the Load

Avoid overloading your golf bag. Excessive weight can strain the zippers, seams, and straps, potentially causing damage over time. Carry only the essentials and periodically remove any unnecessary items.

4. Prevent Spills and Product Damage

To prevent spills and potential damage, avoid storing various beverages or products like DEET bug spray or zinc-based sunscreen in your bag. Spilled liquids and chemical exposure can weaken the materials and compromise the integrity of your bag over time.

By following these simple care tips, you can keep your Vessel golf bag in excellent condition, ensuring it looks great and performs well for years to come. Thank you for choosing VESSEL!

To maintain the longevity and cleanliness of our materials, we recommend a few cleaning methods. Most dirt spots can be easily wiped clean using a mild soap and warm water solution. For tougher spots, we suggest using a melamine foam sponge.

To keep your golf bag looking pristine, we highly recommend cleaning it after each round. This practice helps prevent deep grass and dirt stains from setting in, ensuring your bag remains in top condition for years to come.

The Lux Air is our lightest full-featured stand bag. Its bag body weighs 1.95 kg (4.3 lb).

For a lighter, simpler bag, we also sell the Pencil Stand Bag at 1.34 kg (2.95 lb), and for junior golfers the Junior DXR Stand at 1.81 kg (4 lb) and the Junior Stand at 1.88 kg (4.15 lb).

If you do not need a stand, the Sunday Carry is lighter still: its bag body weighs 0.84 kg (1.85 lb).

To compare our stand bags side by side, see Compare stand bags.

Both bags share the Player V design: the same pockets, VESSEL's patented Equilibrium Double Strap and Rotator Base, and a 6-way or 14-way top. They differ in material and colour:

• Player V: tour-grade synthetic leather, in several colours.
• Player V DXR: DXR (Diamond X-PAC Ripstop) nylon, an ultralight, durable material with a diamond pattern and red accents. It is the lightest bag in the Player V range: its 6-way bag body weighs 2.81 kg (6.2 lb), against 2.99 kg (6.6 lb) for the Player V.

When selecting a golf bag, quality and design matter. VESSEL bags offer unmatched craftsmanship, combining style and function with features like premium synthetic leather, durable zippers, and practical compartments. Compared to other brands, VESSEL stands out for its attention to detail, ensuring your gear is well-protected and easily accessible. We focus on craftsmanship to keep your gear safe and accessible, providing both performance and luxury.

Our bags are not fully waterproof, but they’re crafted from premium, durable materials that are easy to clean and built for everyday use. Our golf bags also feature water-resistant zippers to help keep your gear protected in light rain.

For more detailed tips on how to care for your bag, see "Pro Tips for Caring for Your VESSEL Golf Bag" above.

Every VESSEL product carries a one year limited warranty from the date of purchase, covering defects in materials and workmanship. If your product has a genuine manufacturing defect within that year, we will repair or replace it at no charge.

The warranty does not cover:

• Accidental damage, including drops, impacts and liquid exposure
• Normal wear and tear, including friction marks, fading and the natural ageing of leather
• Misuse, neglect, overloading or improper storage
• Damage caused by altering or repairing the product outside VESSEL
• Loss or theft
• Products bought from anyone other than VESSEL Thailand or an authorized retailer

The warranty covers the original purchaser and is not transferable. Read the full Returns & Warranty page.

Message us on LINE @vesselgolf.th with:

• Your order number or receipt
• A description of the fault
• Clear photos or a short video showing it

We will confirm the next step with you.

Buy from VESSEL Thailand or an authorized VESSEL retailer in Thailand. Our warranty does not cover products bought from anyone else. To check whether a retailer is authorized, message us on LINE @vesselgolf.th.

For replacement parts, message us on LINE @vesselgolf.th with your bag model and the part you need, and we will check what is available.

Some VESSEL bags, such as the Lux Pro Cart II, can be personalized with your name, your logo, or both. Choose your personalization on the product page before you add the bag to your cart.

Personalized items are final sale and may take up to 2 weeks for production.

Message us on LINE @vesselgolf.th as soon as possible with your order number, and we will do our best to help. Please note that personalized items are final sale.

You need written permission from the owner to put a trademarked or copyrighted logo on your bag. This includes golf club logos. If the logo belongs to a business or organization you are not part of, ask the owner for permission first, for example through its marketing team.

When you upload a logo on the product page, you confirm that you own it or have permission to use it. If you have any questions, message us on LINE @vesselgolf.th before you order.

Yes! All of our personalized or custom orders are embroidered onto the bag.

For distributor and retail enquiries in Thailand, message us on LINE @vesselgolf.th.

For custom-branded bags and gear for your company, club, resort or event, see our Corporate Sales Program. It offers preferred pricing based on order volume and in-house embroidery.